Terms & Conditions

Welcome to the Pro Acts Panel Beaters (Pty) Ltd website. By using this website, submitting an enquiry, requesting a quotation, or making use of our services, you agree to the terms and conditions set out below.

Please read these terms carefully. If you do not agree with these terms, please do not use this website or submit personal information through our contact forms.

• Business Information

Pro Acts Panel Beaters (Pty) Ltd is a structural repair panel shop based in Isando, Kempton Park.

Business Name: Pro Acts Panel Beaters (Pty) Ltd
Address: 8 Foundry Road, Isando, Kempton Park, 1601
Telephone: 011 974 0781
Email: reception@proacts.co.za

• Website Use

This website is intended to provide general information about our business, services, repair process, certifications, and contact details.

You agree not to use this website for any unlawful, harmful, fraudulent, or abusive purpose, or in a way that may interfere with the operation, security, or availability of the website.

• Website Information

We make reasonable efforts to ensure that the information on this website is accurate and up to date. However, the information is provided for general purposes only and may be updated, changed, or removed at any time without prior notice.

Information on this website should not be interpreted as a final quotation, repair approval, warranty confirmation, insurance approval, or binding agreement unless confirmed in writing by Pro Acts Panel Beaters.

• Quotations

Any quotation requested through this website, by email, by telephone, or in person is subject to a proper vehicle assessment.

Quotations may change if additional damage is discovered during stripping, inspection, or the repair process. This may include hidden structural damage, parts availability, paint requirements, labour requirements, or insurance-related instructions.

No repair work will proceed without the necessary approval from the client, insurer, fleet company, or authorised party where applicable.

• Repair Timelines

Estimated repair timelines are provided as a guide only. Turnaround times may vary depending on:

• The extent of vehicle damage

• Parts availability

• Insurance or fleet authorisation

• Additional damage found during repairs

• Supplier delays

• Workshop capacity

• Quality control requirements

Pro Acts Panel Beaters will make reasonable efforts to complete repairs within the estimated timeframe and keep clients informed where delays occur.

• Parts and Materials

Where parts are required, availability and pricing may depend on suppliers, manufacturers, dealerships, insurers, or fleet authorisation.

Parts used may include OEM parts, approved replacement parts, or insurer/fleet-approved parts, depending on the repair instruction and authorisation received.

Paint and repair materials are selected according to the repair requirements and quality standards applicable to the vehicle.

• Insurance and Fleet Repairs

Where repairs are handled through insurance, fleet companies, rental companies, or third-party authorisation, Pro Acts Panel Beaters may be required to follow the procedures, approvals, parts instructions, and payment processes of the relevant insurer or company.

Clients remain responsible for understanding their own insurance excess, cover limits, policy conditions, and any amounts payable by them directly.

• Vehicle Collection and Storage

Clients will be notified when their vehicle is ready for collection.

Vehicles should be collected within a reasonable time after notification. Pro Acts Panel Beaters reserves the right to charge storage fees where a completed vehicle is not collected within a reasonable period after notice has been given, subject to applicable law and prior communication.

• Payment

Payment terms will be confirmed according to the type of repair, client, insurer, fleet company, or authorised party involved.

Where a client is personally responsible for payment, all amounts due must be settled before the vehicle is released, unless otherwise agreed in writing.

• Customer Responsibilities

Clients are responsible for:

• Providing accurate contact information

• Providing correct vehicle and insurance details where applicable

• Removing personal belongings from the vehicle before repairs begin

• Disclosing any relevant vehicle history or known issues

• Responding to approval requests within a reasonable time

• Collecting the vehicle once repairs are completed and payment matters are finalised

Pro Acts Panel Beaters is not responsible for personal belongings left inside the vehicle unless otherwise agreed in writing.

• Quality Control

All repair work is subject to internal quality control checks before delivery. If a client has a concern after collection, they should contact Pro Acts Panel Beaters as soon as possible so that the matter can be reviewed.

Any workmanship-related concerns will be assessed based on the repair scope, approved work, vehicle condition, parts used, and applicable repair standards.

• Limitation of Liability

Pro Acts Panel Beaters will not be liable for any indirect, incidental, special, or consequential loss arising from the use of this website, delays outside our reasonable control, third-party supplier delays, insurer delays, or incorrect information provided by a client or third party.

Nothing in these terms is intended to limit any rights that a customer may have under applicable South African law.

• Intellectual Property

All website content, including text, images, graphics, layout, design elements, logos, and branding, belongs to Pro Acts Panel Beaters or is used with permission, unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without written permission.

• Links to Third-Party Websites

This website may contain links to third-party websites or platforms. Pro Acts Panel Beaters is not responsible for the content, security, accuracy, or privacy practices of external websites.

• Privacy

Any personal information submitted through this website will be handled according to our Privacy Policy and applicable South African privacy laws.

Please refer to our Privacy Policy for more information on how personal information is collected, used, stored, and protected.

• Changes to These Terms

Pro Acts Panel Beaters may update these Terms and Conditions from time to time. Any changes will be published on this page with the updated date.

• Contact Us

For questions about these Terms and Conditions, please contact:

Pro Acts Panel Beaters (Pty) Ltd
Address: 8 Foundry Road, Isando, Kempton Park, 1601
Telephone: 011 974 0781
Email: reception@proacts.co.za