Privacy Policy

Pro Acts Panel Beaters (Pty) Ltd respects your privacy and is committed to protecting the personal information you share with us through this website, by email, by telephone, through our contact forms, or during the vehicle repair process.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Who We Are

Pro Acts Panel Beaters (Pty) Ltd is a structural repair panel shop based in Isando, Kempton Park.

Business Name: Pro Acts Panel Beaters (Pty) Ltd
Address: 8 Foundry Road, Isando, Kempton Park, 1601
Telephone: 011 974 0781
Email: reception@proacts.co.za

1. Information We May Collect

When you contact us or use our website, we may collect the following personal information:

• Your name and surname

• Contact number

• Email address

• Vehicle details

• Insurance or fleet-related information, where applicable

• Photos, documents, or information you provide for quotation or repair purposes

• Any message or enquiry submitted through our website contact form

We may also collect basic website usage information through cookies or analytics tools, where applicable.

• How We Use Your Information

We use your personal information to:

• Respond to your enquiry

• Prepare quotations

• Assess vehicle repair requirements

• Communicate with you about your vehicle or repair process

• Assist with insurance, fleet, or administrative repair requirements

• Provide customer support

• Improve our services and website

• Keep necessary business and repair records

We will only use your personal information for legitimate business purposes related to your enquiry, quotation, repair, or service request.

• Sharing of Information

We do not sell your personal information.

Where necessary, we may share relevant information with trusted third parties involved in the repair or service process, such as:

• Insurance companies

• Fleet or rental companies

• Parts suppliers

• Towing service providers

• Industry bodies or regulatory authorities where required

• Service providers who assist with website, email, or administration systems

Information will only be shared where necessary and appropriate for the purpose of assisting with your repair, quotation, enquiry, or legal/business requirements.

• Protection of Personal Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Your information is handled with care and only accessed by authorised persons where required for business, repair, administrative, or legal purposes.

• Retention of Information

We will only keep your personal information for as long as necessary to fulfil the purpose for which it was collected, including repair records, quotation history, customer communication, legal obligations, warranty-related records, insurance requirements, and business administration.

• Your Rights

In terms of South African privacy laws, including the Protection of Personal Information Act, you may request to:

• Access the personal information we hold about you

• Correct or update your personal information

• Ask us to delete personal information where legally permitted

• Object to the processing of your personal information in certain circumstances

• Withdraw consent where processing is based on consent

To make a request, please contact us using the details below.

• Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience, understand website traffic, and assist with website performance.

You may disable cookies in your browser settings, but some website features may not function correctly.

• External Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of external websites. Please review their privacy policies before submitting personal information.

• Contact Us

For privacy-related questions or requests, please contact:

Pro Acts Panel Beaters (Pty) Ltd
Address: 8 Foundry Road, Isando, Kempton Park, 1601
Telephone: 011 974 0781
Email: reception@proacts.co.za

• Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the updated date.